Patient rights advocate and information

A patient advocate is an independent person who represents your rights and, with your consent, can act in healthcare matters and provide assistance in case of complaints.

Thank you for choosing us! Our goal is to provide safe, person-centered care, where all your questions will be answered.

Márta Szécsiné Fazekas
Telephone: +36 20 489 9506
Available: Monday-thursday: 08:00 – 16:30,
Friday: 08:00 – 14:00
E-mail: marta.szecsine@ijsz.bm.gov.hu

Ingrid Lengyel
Telephone +36 20 489 9609
Available: Monday-Thursday: 08:00 - 16:30,
Friday: 08:00 - 14:00
Reception hours:
by appointment via phone
E-mail: ingrid.lengyel@ijsz.bm.gov.hu

Dr. Kornélia Katona
Telephone: +36 20 489 9542
E-mail: kornelia.katona@ijb.emmi.gov.hu 

Szabolcs Cseh
Telephone: +36 20 489 9539
E-mail: szabolcs.cseh@ijb.emmi.gov.hu

Andrea Gróf
Telephone: +36 20 489 9592
E-mail: andrea.grof@ijsz.bm.gov.hu

Mária Megléczné Ocsenás
Telephone:  +36 20 4899 658
E-mail: maria.ocsenas@ijsz.bm.gov.hu

The process of requesting patient documentation:

Our patients have the right to see their own health documentation and can request a copy of its full or partial content.

1. Who can request it?

• The patient in person or in writing
• The patient's legal representative (e.g. parent, guardian)
• Authorized person - with written authorization

2. How to request it?

• By email at kapcsolat@tritonlife.hu
• By post: 1134 Budapest, Róbert Károly körút 64-66. 3rd floor

In order to request patient documentation, it is necessary to fill out the "Health Documentation Request Form" and send it to the above contacts:

Health Documentation Request Form

The first time copies of health documentation are free of charge, from the second time onwards, a fee is payable, which must be paid by the applicant. If the copy is sent by post, the applicant will be responsible for the postage costs.

Documentation fees:

Photocopy/scan per page: 150 HUF/page

When sending by post: 150 HUF/page + current postal rates

Scanning fee when sending by email: 150 HUF/page

The Private Hospital and its employed doctors are not entitled to certify incapacity for work.

The documentation can be collected in person at the reception, or if the applicant is disabled, he or she can give a power of attorney to the person designated by him or her.

Service feedback:

We consider it extremely important that our patients are satisfied with our services, and that their experiences help us improve continuously. We kindly ask you to share your opinion with us in one of the following ways:

• by responding to our feedback email sent after your visit,
• by leaving a Google review on the page of our institution,
• or by contacting us directly at visszajelzes@tritonlife.hu

Complaint handling

Complaints related to healthcare services are handled in accordance with applicable legal regulations. Our institutions are committed to respecting patients' rights and providing high-quality care, which is why we investigate and respond to all complaints in every case.

Who can submit a complaint?

• The patient themselves
• Their legal representative
• A person with written authorization

How to submit a complaint?

• In writing: by email at visszajelzes@tritonlife.hu, or by post to:    1134 Budapest, Róbert Károly krt. 64–66. 3rd floor
• In person: at the reception or customer service desk By phone: a written confirmation may be requested after the call

Response time
In accordance with current legislation, we respond to written complaints within 30 days of receipt.

You may also seek assistance from a Patient Rights Advocate during the complaint process.